Showing posts with label Linden Lab. Show all posts
Showing posts with label Linden Lab. Show all posts

Thursday, November 16, 2017

Philip Rosedale visits London City - The video




Philip Rosedale (formerly Philip Linden), the founder of Linden Lab and Second Life and CEO of High Fidelity, visited London City on Thursday to hang out for a couple of hours with the community and find out a bit more about our visitors.

For the last half hour of his visit, Philip took to voice to talk more about the history of Second Life, the complexities of the platform, possible improvements and his ambitions for High Fidelity.


Philip Rosedale, Creator of Second Life visits London City




Visitors to London City had the pleasure of meeting my friend, Philip Rosedale, the founder of Linden Lab and creator of Second Life on Thursday evening.

Philip talked at length about the creation of Second Life and his ideas on getting it started and then went on to explain his visions for the VR High Fidelity platform he now works on.

He wanted to know how Residents felt the mainland compared to private islands, ideas for improvements of avatars, keeping regions up and running all the time without throttling them.  All in all a very interesting visit.

He was also very interested in the London City community and how this estate retains its users.  He was very complimentary to our team and our master builder.

What's more at the time of this article, Philip is still in the region.




And here is the definitive answer to which preoccupies us.. sort of:

[12:12] Elise Banx: ok i want to know philip... is second life a game?
[12:12] Philip Rosedale: not in my mind Elise.  But I think it's a hard/deep question.  Is RL a game?  Are careers?


Thursday, November 02, 2017

Second Life's new login page




Firestorm
This morning the lab updated the login splash screen for Second Life.   The official viewer automatically displays this smarter new page.

If you would like to see this new page on Firestorm, head to the Debug settings:
[Debug] > Show Debug Settings.
Find the entry for "Login Page" and change the value to: http://viewer-login.agni.lindenlab.com/

Singularity
For Singularity Viewer, in Debug search for: "SplashScreenPage Prefix" and change the value as above.

Restart your viewer and enjoy the natty new Splash Screen!




Saturday, September 23, 2017

Lab: Important Update for International Credit Card Users



Linden Lab has issued an important notice to Credit Card users outside of the USA.

Due to some unexpected changes with our International Billing system, some Residents outside the United States with a Credit Card on file may have difficulty with their current payment method as of September 30, 2017.  

In order to avoid any service disruption, we encourage all Residents outside of the United States to please take a moment to log into your account and re-enter your existing Credit Card information. Doing so now will prevent any disruption in inworld and Marketplace purchases, as well as recurring monthly billing for Premium Accounts, Private Regions and monthly Mainland maintenance.  If you have difficulty with your payment method after September 30, 2017, updating your payment information will resolve the issue.

We apologize for this inconvenience and appreciate your patience as we continue to upgrade our billing systems in order to best service our Residents around the world.  If you have any questions regarding this notice, please visit https://support.secondlife.com to contact our Support teams.



You can see the post here: https://community.secondlife.com/blogs/entry/2251-important-update-for-international-credit-card-users/

Thursday, September 07, 2017

Resolved! Grid problems and a London City roll back



Last night there was a grid outage which kept residents off-line for about 3 hours.

When logins were re-enabled there was an unexpected anomaly in the prim accounting system, where some regions would report less available prims than there should be.  This also meant that where the calculation had been applied incorrectly and a region appeared to run out of prims, certain content was returned to owners in what appeared to be a random fashion.

London City Estate was affected by this problem.  To remedy this issue, we have rolled back all four regions to their state as at 6pm PDT on Wednesday 6th September, which is immediately before the grid outage.

We have conducted a full inspection of the estate and we are satisfied that all is now as it should be.   Please get in touch with with us if you have any concerns.

Tuesday, August 29, 2017

Lab to invest "many millions" of US Dollars into Second Life



Linden Lab, creators of Second Life, today blogged about forthcoming investments for Second Life.

The lab states that they are thrilled to announce a set of investments for enhancements to engineering, support, upgrades and more.. costing many millions of US dollars.

They state that this summer has given them the opportunity to reflect on just how strong the Second Life community is, and that an amazing future lies ahead for Second Life.

Read CEO Ebbe Linden's announcement.  Read the full story here

Monday, July 31, 2017

Sansar Begins....




The Lab has blogged that Sansar is now available for Open Beta.   Head over to www.sansar.com to create your account and download the viewer.

To read the blog from the lab, head here:  https://community.secondlife.com/blogs/entry/2218-open-beta-begins-for-sansar/

Tuesday, June 13, 2017

Keeping your account secure




To keep you safe in Second Life, Linden Lab issued a reminder:

It is important that if you are not using the official viewer, to only use those listed on the Third Party Viewer directory: http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory

The full text can be found here:
https://community.secondlife.com/blogs/entry/2186-account-security-tips-password-edition/


It’s recently come to our attention that there has been an increase in the use of third party tools that gives account credentials and control over a Resident’s account to another Resident. This and similar products can change an account password and/or details, such as email address, which could prevent an owner from accessing an account, or even from being able to recover the account.
 
We want to remind everyone that giving another Resident access to your account or account information, by any means and for any reason, is both dangerous and not permitted by the Terms of Service. An account is intended to be used solely by its creator, and keeping your account details secret and secure helps you keep it that way.
 
We’d like to provide you with some quick tips on how to keep your account secure:
 
Choose a secure password with upper- and lowercase letters, numbers, spaces, and symbols, and avoid common dictionary words or phrases. For instance, “password” is not a good password, but “wh4tAr g@t4P55!” is much better (though you shouldn’t use that last one either, now that all of Second Life just read it, too).
 
Choose a secret security question answer. To keep your information extra secure, choose an answer that you will remember, but that no one else could possibly guess. For example, answering “What is your favorite vacation spot?” with “Potsdam, Pennsylvania” isn’t secure if you have that listed as an interest on your social media accounts. Answering “The Wide Wide World of Sports” might be much more secure!
 
Keep your password and the answer to your security question secret from everyone, regardless of their relationship to you. Only you should know this information; not your significant other, family member, casual acquaintance, person with an honest look in their eye, or anyone else.
 
Keep your password unique and special to Second Life. Reusing the same password across different platforms or websites makes your account vulnerable if one of those sites suffer a data breach.
 
No Linden will ever ask for your password. Likewise, there is never a reason for you to enter your password to unlock an item, receive a discount, or anything else.
 
Use only the official Second Life Viewer, or a Third Party Viewer from the Third Party Viewer Directory. If the viewer does not allow you to log directly into your account for any reason, the viewer is NOT secure.
 
You can read more about keeping your information secure on the wiki at Linden Lab Official: Password Protection
 
If you have any problems accessing your account—especially if you believe that your password or security information may be known to anyone other than you—please contact the support team by opening a support case.
 
Thanks for keeping your account secure!
-Governance Linden

Monday, April 17, 2017

Limited time 50% discount for Premium Membership - They pay you!



Linden Lab is currently offering 50% off Second Life Quarterly Premium Membership.


We have worked out what this means in sterling:

This month, Second Life has an offer for premium membership at just US$11.25 for 3 months (£8.98).   Add back the weekly stipends you will receive, (totalling 3600L) which is worth £11.40 and the 1000L bonus worth £3.17 and you get £14.57 in Linden Dollars for the £8.98 you pay for Premium!

Effectively you get all the following bonuses, plus £5.59 more back (in Linden Dollars) than you pay in!

Just some of the benefits of Premium Membership include:

A Linden Home -or- a 512 sq meter parcel for you to build on supporting 175 prims.
Expanded Support, now including Live Chat
Exclusive Activities including Dune Buggy Racing in Racer's Gulch
Free Premium member gifts
Access to Premium member only Sandboxes
Increase from 42 to 60 groups!
Increase from 25 to 50 offline messages!
*New* Priority Entry to regions that are full!
Other offers and incentives offered constantly.

Don't forget, VAT is no longer applied to European countries.   So now is a great time to jump on board.

Head to the Second Life web site here:  https://secondlife.com/premium/


Tuesday, April 04, 2017

Maximum Agents - Region Capacity Raised




On 3rd April, the lab began testing new server code and invited London City Estate, to be a part of this test.

The new code increases the capacity (maximum agents) allowed on each region.

It does this in a very specific way, it allows Premium members to enter, even when the region is already full.  Also, Region owners and Estate managers can always enter a region, no matter how many avatars are in the region.

This is how the new code will increase region capacity:
Full Regions by 10% (100 to 110)
Homesteads by 25% (20 to 25)
Open Spaces by 20% (10 to 12)

The new entry capacity limits are however available only to Premium members.  For Basic accounts the limits remain unchanged.   For example, a full region that supports 110 users, but currently has 105 users on it, will report at full to basic users and prevent them entering, whilst a further 5 Premium accounts will be able to enter.

As many of our visitors will know, there are times, particularly at the weekends, when our regions reach capacity and this new code will add an extra layer of privilege for Premium members.

Linden Lab have just released this blog about Region Capacity


Information about Premium accounts can be found here: https://secondlife.com/premium/

We have reviewed Premium accounts many times on this blog, search "Premium" in the box at the top.   Also check out this story we ran about discounted premium membership and watch for similar offers.



Wednesday, March 08, 2017

Lab releases first Advert tease for Sansar



Linden Lab have released an advert for Sansar, giving potential users their first proper glimpse of this new platform which will run side by side with Second Life


Sunday, January 29, 2017

Verify to keep receiving emails from Second Life



In an attempt to cut down on outbound email traffic to fake or expired email accounts, Linden Lab has set up a verification option in the "change email" setting on your Second Life Dashboard.

Non verified email addresses will shortly stop receiving emails and offline messages from the lab.
To continue to receive email, log on to the Dashboard at SecondLife.Com, go to the Account section on the left hand side and choose: Change Email, then click "verify" at the top right.


You will receive an email from Second Life Team:


And upon clicking it, it will take you to the verification page:


Upon verification,You will continue to receive emails and offline messages to your email account.

Sunday, September 04, 2016

Sudden Frame Rate Drops (KB3176938)




Updated 14th September (notes at bottom)

Finding your frame rate inexplicably goes from whatever is normal to about 2 frames a second?

Well you can relax to an extent, there is nothing wrong with your settings and you are not being griefed.

But you are a Windows 10 Anniversary user, and you have the KB3176938 update and it installed around 1st September. This is the cause of your problems.



This is not simply a Second Life related problem, this issue is common to all OpenGL rendered applications, including D&D Online, Runescape, and Xplane, with emerging reports from the Minecraft community.

The problem occurs when any other application steals focus from your viewer such as a web browser or going to your desktop or minimizing the SL viewer.  The SL viewer then fails to regain foreground priority until your relog.   Sometimes it can take an hour for this problem to show itself, sometimes just a few minutes.

Linden Lab are aware of the issue, and their developers are actively pursuing a resolution for the problem.  However, at the time of writing this, the only workaround they can suggest is to consider uninstalling the hotfix patch from Microsoft.

If you cannot wait for a resolution to this, which now seems likely to be a further fix from Microsoft, and you are feeling brave, here is a guide to removing updates:  http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

There is also a thread to follow on the Microsoft site, specific to this issue.  Although it says it affects Firestorm, the Lab confirms it is all viewers with this update:  severe performance issues on Firestorm viewer

You can also follow the issue on the Firestorm Jira: http://jira.phoenixviewer.com/browse/FIRE-20034

There is now a LL JIRA for this issue.  https://jira.secondlife.com/browse/BUG-37795



extra note:
Please be aware that whilst the workaround of uninstalling KB3176938 does solve the framerate issue, if like me, you have always had Cortana disabled, the removal will of KB3176938 will  trigger it to become activated.

One of the 'features' of the Anniversary update was to remove the "off" switch for Cortana and once activated, it cannot be turned off again without hacking the registry.


14th September

If you removed KB3176938 alas the frame rate problem returns on the update KB3176938 released last night.  The patch is cumulative, meaning that it gives you all the updates to date.  If you are therefore missing KB3176938 because you removed it, it will be included in the patch from last night.

You can follow this direct link to the MS trouble-shooter which allows you to Show or Hide updates from your PC:   http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

You can run the troubleshooter and uninstall the patches as described here: http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

As previously explained, unrolling the updates will enable Cortana if you previously had it disabled, because a 'feature' of the Anniversary Update was to remove your ability to turn it off.

However by following this Registry Edit which I can confirm works as I have done it myself, will turn Cortana off in Windows 10 Anniversary.   Every caution should be taken when editing the registry.  Check and double check you have made any alterations correctly and back up your registry before meddling with it!  https://www.youtube.com/watch?v=iW1heCjMe3w


Thursday, August 25, 2016

Lab explains Tuesday Service Interruption



On Tuesday, Second Life suffered an outage lasting approximately four hours.

At first, this outage appeared to behave differently to previous problems, as users logging in were told to check that their name or password was entered correctly, leading many to think that their password had been changed without their knowledge.

About 15 minutes later we all received assurance that it was a problem the lab was aware of and was actively seeking to resolve.









The troubles were due to the master node of the central database crashing. Attempts to bring logons back were hampered by it being a very busy time of day and the volume of residents logging in caused the system to topple again.

Linden lab have blogged the incident and give a full account of what went wrong HERE

Wednesday, August 03, 2016

Lab blogs about Second Life Improvements and Developments



On Tuesday, Linden Lab blogged about Second Life Developments and about new features being added.

The story highlights the new Bento Avatar Skeleton giving more bones to avatars for even greater realism; The Virtual Outfit Browser which will allow you to store a picture of a saved outfit to jog your memory without having to wear it to see; Replacement for Quicktime, Quick Graphics and much much more..

To see the latest improvements and things coming to Second Life, check the official blog Here

Thursday, May 05, 2016

Lab Blog: Update Your Web Browser to Ensure Secure Payments



As part of ongoing work to keep transactions secure and in compliance, Linden Lab blogged yesterday that users must have updated web browsers supporting TLS 1.2 by 15th June to ensure secure payments via the SL Cashier system.

The Cashier system is the tool used when you logon to the web to make a payment via the Second Life site, Marketplace and when you purchase Lindens via your viewer.

For information including a very handy link that will test your viewer, see the official Blog here


Sunday, March 13, 2016

Account Security



Linden Lab has asked the community to share this post:

See this article on the Second Life Website:
https://community.secondlife.com/t5/Featured-News/A-Reminder-About-Account-Security/ba-p/3012883

As with any online service, Second Life Residents may from time to time be targeted with phishing attempts, which try to trick users into providing personal information and account credentials.

These attempts may include messages - including inworld IMs and emails trying to appear as if they were sent from Linden Lab - that prompt you to click on a link and/or provide personal information.

To help keep yourself safe from these tricks, remember: 

  • If you receive a suspicious email, forward it to phishing@secondlife.com and delete it.
  • If you receive a suspicious IM, file an abuse report against the sender even if the sender looks like your friend. After stealing an account, a fraudster often tries to trick the victim's friends.
  • If you feel your account has been compromised, contact Second Life Billing through the Support Portal right away. (Better yet, call us at the number provided on the Support Portal)
  • Keep your antivirus software up-to-date and scan for viruses regularly.
  • You can change your account password; do so frequently to keep your account secure. If you suspect you've already clicked a phishing link, change your password immediately.
  • If you have multiple accounts, use a different password for each account.
  • Never reuse your Second Life password for your email account or any other website.
  • Your password should be easy for you to remember, but hard for others to guess.
  • If you think you entered your credit card information into a fake email or website, contact your bank immediately!

Help your fellow Second Life Residents keep their accounts secure by sharing this post with them. Bookmark it, and the next time you see phishing attempts in group chat, share this post to help educate others. You can help put phishers out of business

Wednesday, March 09, 2016

Lab announces Faster Credit Processing and Changes to Fees



Effective from Tuesday April 5th, Linden Lab has announced Faster Credit Processing (cashing-out), and a change to the way it charges fees for credit processing and purchasing Linden Dollars:

We’re happy to announce that we will significantly improve how quickly we’re able to process a majority of credit requests.

Based on current data, we estimate that the upgrades we’ve made will allow approximately 75% of process credit requests to be completed within 2 business days. 

In addition to taking time, processing credit and paying real money to users’ PayPal and Skrill accounts incurs costs to Linden Lab. Each transaction actually costs us more than the $1 (USD) fee we have been charging. To address that and in light of the significant investments we’ve made to improve the related systems and processes, we will be making some adjustments to the fee structure, beginning next month.

As of April 5, 2016, instead of charging a flat fee of $1 (USD) per transaction, we will charge a fee of 1.5% of the transaction value, with a minimum fee of $3 (USD) and a maximum of $15 (USD). Additionally, the fee for purchasing L$ on the LindeX will increase 10¢, from $0.30 (USD) to $0.40 (USD) per transaction

For full information about these changes see the Linden Lab blog here


Tuesday, January 12, 2016

Linden Lab explains what went wrong at the weekend



April Linden has written on the official Second Life blog, to explain what went wrong over the weekend resulting in the severest performance issues in a very long time.

To see the message in full, see the link below.

We had a series of independent failures happen that produced the rough waters Residents experienced inworld.

[...]

I’m really sorry for how rough things were inworld this weekend. My team takes the stability of the grid extremely seriously, and no one dislikes downtime more than us. Either one of these failures happening independently is bad enough, but having them occur in a series like that is fairly miserable.

April Linden