Showing posts with label Linden Lab. Show all posts
Showing posts with label Linden Lab. Show all posts

Thursday, September 07, 2017

Resolved! Grid problems and a London City roll back



Last night there was a grid outage which kept residents off-line for about 3 hours.

When logins were re-enabled there was an unexpected anomaly in the prim accounting system, where some regions would report less available prims than there should be.  This also meant that where the calculation had been applied incorrectly and a region appeared to run out of prims, certain content was returned to owners in what appeared to be a random fashion.

London City Estate was affected by this problem.  To remedy this issue, we have rolled back all four regions to their state as at 6pm PDT on Wednesday 6th September, which is immediately before the grid outage.

We have conducted a full inspection of the estate and we are satisfied that all is now as it should be.   Please get in touch with with us if you have any concerns.

Tuesday, August 29, 2017

Lab to invest "many millions" of US Dollars into Second Life



Linden Lab, creators of Second Life, today blogged about forthcoming investments for Second Life.

The lab states that they are thrilled to announce a set of investments for enhancements to engineering, support, upgrades and more.. costing many millions of US dollars.

They state that this summer has given them the opportunity to reflect on just how strong the Second Life community is, and that an amazing future lies ahead for Second Life.

Read CEO Ebbe Linden's announcement.  Read the full story here

Monday, July 31, 2017

Sansar Begins....




The Lab has blogged that Sansar is now available for Open Beta.   Head over to www.sansar.com to create your account and download the viewer.

To read the blog from the lab, head here:  https://community.secondlife.com/blogs/entry/2218-open-beta-begins-for-sansar/

Tuesday, June 13, 2017

Keeping your account secure




To keep you safe in Second Life, Linden Lab issued a reminder:

It is important that if you are not using the official viewer, to only use those listed on the Third Party Viewer directory: http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory

The full text can be found here:
https://community.secondlife.com/blogs/entry/2186-account-security-tips-password-edition/


It’s recently come to our attention that there has been an increase in the use of third party tools that gives account credentials and control over a Resident’s account to another Resident. This and similar products can change an account password and/or details, such as email address, which could prevent an owner from accessing an account, or even from being able to recover the account.
 
We want to remind everyone that giving another Resident access to your account or account information, by any means and for any reason, is both dangerous and not permitted by the Terms of Service. An account is intended to be used solely by its creator, and keeping your account details secret and secure helps you keep it that way.
 
We’d like to provide you with some quick tips on how to keep your account secure:
 
Choose a secure password with upper- and lowercase letters, numbers, spaces, and symbols, and avoid common dictionary words or phrases. For instance, “password” is not a good password, but “wh4tAr g@t4P55!” is much better (though you shouldn’t use that last one either, now that all of Second Life just read it, too).
 
Choose a secret security question answer. To keep your information extra secure, choose an answer that you will remember, but that no one else could possibly guess. For example, answering “What is your favorite vacation spot?” with “Potsdam, Pennsylvania” isn’t secure if you have that listed as an interest on your social media accounts. Answering “The Wide Wide World of Sports” might be much more secure!
 
Keep your password and the answer to your security question secret from everyone, regardless of their relationship to you. Only you should know this information; not your significant other, family member, casual acquaintance, person with an honest look in their eye, or anyone else.
 
Keep your password unique and special to Second Life. Reusing the same password across different platforms or websites makes your account vulnerable if one of those sites suffer a data breach.
 
No Linden will ever ask for your password. Likewise, there is never a reason for you to enter your password to unlock an item, receive a discount, or anything else.
 
Use only the official Second Life Viewer, or a Third Party Viewer from the Third Party Viewer Directory. If the viewer does not allow you to log directly into your account for any reason, the viewer is NOT secure.
 
You can read more about keeping your information secure on the wiki at Linden Lab Official: Password Protection
 
If you have any problems accessing your account—especially if you believe that your password or security information may be known to anyone other than you—please contact the support team by opening a support case.
 
Thanks for keeping your account secure!
-Governance Linden

Monday, April 17, 2017

Limited time 50% discount for Premium Membership - They pay you!



Linden Lab is currently offering 50% off Second Life Quarterly Premium Membership.


We have worked out what this means in sterling:

This month, Second Life has an offer for premium membership at just US$11.25 for 3 months (£8.98).   Add back the weekly stipends you will receive, (totalling 3600L) which is worth £11.40 and the 1000L bonus worth £3.17 and you get £14.57 in Linden Dollars for the £8.98 you pay for Premium!

Effectively you get all the following bonuses, plus £5.59 more back (in Linden Dollars) than you pay in!

Just some of the benefits of Premium Membership include:

A Linden Home -or- a 512 sq meter parcel for you to build on supporting 175 prims.
Expanded Support, now including Live Chat
Exclusive Activities including Dune Buggy Racing in Racer's Gulch
Free Premium member gifts
Access to Premium member only Sandboxes
Increase from 42 to 60 groups!
Increase from 25 to 50 offline messages!
*New* Priority Entry to regions that are full!
Other offers and incentives offered constantly.

Don't forget, VAT is no longer applied to European countries.   So now is a great time to jump on board.

Head to the Second Life web site here:  https://secondlife.com/premium/


Tuesday, April 04, 2017

Maximum Agents - Region Capacity Raised




On 3rd April, the lab began testing new server code and invited London City Estate, to be a part of this test.

The new code increases the capacity (maximum agents) allowed on each region.

It does this in a very specific way, it allows Premium members to enter, even when the region is already full.  Also, Region owners and Estate managers can always enter a region, no matter how many avatars are in the region.

This is how the new code will increase region capacity:
Full Regions by 10% (100 to 110)
Homesteads by 25% (20 to 25)
Open Spaces by 20% (10 to 12)

The new entry capacity limits are however available only to Premium members.  For Basic accounts the limits remain unchanged.   For example, a full region that supports 110 users, but currently has 105 users on it, will report at full to basic users and prevent them entering, whilst a further 5 Premium accounts will be able to enter.

As many of our visitors will know, there are times, particularly at the weekends, when our regions reach capacity and this new code will add an extra layer of privilege for Premium members.

Linden Lab have just released this blog about Region Capacity


Information about Premium accounts can be found here: https://secondlife.com/premium/

We have reviewed Premium accounts many times on this blog, search "Premium" in the box at the top.   Also check out this story we ran about discounted premium membership and watch for similar offers.



Wednesday, March 08, 2017

Lab releases first Advert tease for Sansar



Linden Lab have released an advert for Sansar, giving potential users their first proper glimpse of this new platform which will run side by side with Second Life


Sunday, January 29, 2017

Verify to keep receiving emails from Second Life



In an attempt to cut down on outbound email traffic to fake or expired email accounts, Linden Lab has set up a verification option in the "change email" setting on your Second Life Dashboard.

Non verified email addresses will shortly stop receiving emails and offline messages from the lab.
To continue to receive email, log on to the Dashboard at SecondLife.Com, go to the Account section on the left hand side and choose: Change Email, then click "verify" at the top right.


You will receive an email from Second Life Team:


And upon clicking it, it will take you to the verification page:


Upon verification,You will continue to receive emails and offline messages to your email account.

Sunday, September 04, 2016

Sudden Frame Rate Drops (KB3176938)




Updated 14th September (notes at bottom)

Finding your frame rate inexplicably goes from whatever is normal to about 2 frames a second?

Well you can relax to an extent, there is nothing wrong with your settings and you are not being griefed.

But you are a Windows 10 Anniversary user, and you have the KB3176938 update and it installed around 1st September. This is the cause of your problems.



This is not simply a Second Life related problem, this issue is common to all OpenGL rendered applications, including D&D Online, Runescape, and Xplane, with emerging reports from the Minecraft community.

The problem occurs when any other application steals focus from your viewer such as a web browser or going to your desktop or minimizing the SL viewer.  The SL viewer then fails to regain foreground priority until your relog.   Sometimes it can take an hour for this problem to show itself, sometimes just a few minutes.

Linden Lab are aware of the issue, and their developers are actively pursuing a resolution for the problem.  However, at the time of writing this, the only workaround they can suggest is to consider uninstalling the hotfix patch from Microsoft.

If you cannot wait for a resolution to this, which now seems likely to be a further fix from Microsoft, and you are feeling brave, here is a guide to removing updates:  http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

There is also a thread to follow on the Microsoft site, specific to this issue.  Although it says it affects Firestorm, the Lab confirms it is all viewers with this update:  severe performance issues on Firestorm viewer

You can also follow the issue on the Firestorm Jira: http://jira.phoenixviewer.com/browse/FIRE-20034

There is now a LL JIRA for this issue.  https://jira.secondlife.com/browse/BUG-37795



extra note:
Please be aware that whilst the workaround of uninstalling KB3176938 does solve the framerate issue, if like me, you have always had Cortana disabled, the removal will of KB3176938 will  trigger it to become activated.

One of the 'features' of the Anniversary update was to remove the "off" switch for Cortana and once activated, it cannot be turned off again without hacking the registry.


14th September

If you removed KB3176938 alas the frame rate problem returns on the update KB3176938 released last night.  The patch is cumulative, meaning that it gives you all the updates to date.  If you are therefore missing KB3176938 because you removed it, it will be included in the patch from last night.

You can follow this direct link to the MS trouble-shooter which allows you to Show or Hide updates from your PC:   http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

You can run the troubleshooter and uninstall the patches as described here: http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

As previously explained, unrolling the updates will enable Cortana if you previously had it disabled, because a 'feature' of the Anniversary Update was to remove your ability to turn it off.

However by following this Registry Edit which I can confirm works as I have done it myself, will turn Cortana off in Windows 10 Anniversary.   Every caution should be taken when editing the registry.  Check and double check you have made any alterations correctly and back up your registry before meddling with it!  https://www.youtube.com/watch?v=iW1heCjMe3w


Thursday, August 25, 2016

Lab explains Tuesday Service Interruption



On Tuesday, Second Life suffered an outage lasting approximately four hours.

At first, this outage appeared to behave differently to previous problems, as users logging in were told to check that their name or password was entered correctly, leading many to think that their password had been changed without their knowledge.

About 15 minutes later we all received assurance that it was a problem the lab was aware of and was actively seeking to resolve.









The troubles were due to the master node of the central database crashing. Attempts to bring logons back were hampered by it being a very busy time of day and the volume of residents logging in caused the system to topple again.

Linden lab have blogged the incident and give a full account of what went wrong HERE

Wednesday, August 03, 2016

Lab blogs about Second Life Improvements and Developments



On Tuesday, Linden Lab blogged about Second Life Developments and about new features being added.

The story highlights the new Bento Avatar Skeleton giving more bones to avatars for even greater realism; The Virtual Outfit Browser which will allow you to store a picture of a saved outfit to jog your memory without having to wear it to see; Replacement for Quicktime, Quick Graphics and much much more..

To see the latest improvements and things coming to Second Life, check the official blog Here

Thursday, May 05, 2016

Lab Blog: Update Your Web Browser to Ensure Secure Payments



As part of ongoing work to keep transactions secure and in compliance, Linden Lab blogged yesterday that users must have updated web browsers supporting TLS 1.2 by 15th June to ensure secure payments via the SL Cashier system.

The Cashier system is the tool used when you logon to the web to make a payment via the Second Life site, Marketplace and when you purchase Lindens via your viewer.

For information including a very handy link that will test your viewer, see the official Blog here


Sunday, March 13, 2016

Account Security



Linden Lab has asked the community to share this post:

See this article on the Second Life Website:
https://community.secondlife.com/t5/Featured-News/A-Reminder-About-Account-Security/ba-p/3012883

As with any online service, Second Life Residents may from time to time be targeted with phishing attempts, which try to trick users into providing personal information and account credentials.

These attempts may include messages - including inworld IMs and emails trying to appear as if they were sent from Linden Lab - that prompt you to click on a link and/or provide personal information.

To help keep yourself safe from these tricks, remember: 

  • If you receive a suspicious email, forward it to phishing@secondlife.com and delete it.
  • If you receive a suspicious IM, file an abuse report against the sender even if the sender looks like your friend. After stealing an account, a fraudster often tries to trick the victim's friends.
  • If you feel your account has been compromised, contact Second Life Billing through the Support Portal right away. (Better yet, call us at the number provided on the Support Portal)
  • Keep your antivirus software up-to-date and scan for viruses regularly.
  • You can change your account password; do so frequently to keep your account secure. If you suspect you've already clicked a phishing link, change your password immediately.
  • If you have multiple accounts, use a different password for each account.
  • Never reuse your Second Life password for your email account or any other website.
  • Your password should be easy for you to remember, but hard for others to guess.
  • If you think you entered your credit card information into a fake email or website, contact your bank immediately!

Help your fellow Second Life Residents keep their accounts secure by sharing this post with them. Bookmark it, and the next time you see phishing attempts in group chat, share this post to help educate others. You can help put phishers out of business

Wednesday, March 09, 2016

Lab announces Faster Credit Processing and Changes to Fees



Effective from Tuesday April 5th, Linden Lab has announced Faster Credit Processing (cashing-out), and a change to the way it charges fees for credit processing and purchasing Linden Dollars:

We’re happy to announce that we will significantly improve how quickly we’re able to process a majority of credit requests.

Based on current data, we estimate that the upgrades we’ve made will allow approximately 75% of process credit requests to be completed within 2 business days. 

In addition to taking time, processing credit and paying real money to users’ PayPal and Skrill accounts incurs costs to Linden Lab. Each transaction actually costs us more than the $1 (USD) fee we have been charging. To address that and in light of the significant investments we’ve made to improve the related systems and processes, we will be making some adjustments to the fee structure, beginning next month.

As of April 5, 2016, instead of charging a flat fee of $1 (USD) per transaction, we will charge a fee of 1.5% of the transaction value, with a minimum fee of $3 (USD) and a maximum of $15 (USD). Additionally, the fee for purchasing L$ on the LindeX will increase 10¢, from $0.30 (USD) to $0.40 (USD) per transaction

For full information about these changes see the Linden Lab blog here


Tuesday, January 12, 2016

Linden Lab explains what went wrong at the weekend



April Linden has written on the official Second Life blog, to explain what went wrong over the weekend resulting in the severest performance issues in a very long time.

To see the message in full, see the link below.

We had a series of independent failures happen that produced the rough waters Residents experienced inworld.

[...]

I’m really sorry for how rough things were inworld this weekend. My team takes the stability of the grid extremely seriously, and no one dislikes downtime more than us. Either one of these failures happening independently is bad enough, but having them occur in a series like that is fairly miserable.

April Linden

Wednesday, December 23, 2015

London City Estate - Press Release




PRESS RELEASE 
23 DECEMBER 2015

London City joins the Community Gateway program.

London City, a community estate in Second Life since 2009 is pleased to announce the expansion of the estate, adding a new region, with an exclusive focus on new users.

London City and their team of thirty "London Support" agents has for many years, given specialist help to new residents in the hope of kick-starting their Second Life with a powerful and impressive immersive experience, fast tracking the user to the best experiences Second Life has to offer.

We are pleased to announce that we have been invited by Linden Lab to offer an officially endorsed Community Gateway which will be known as "London City Gateway".

This dedicated region is under development and will begin to host and assist new users as they are 'born' directly into the Gateway, in the new year.

London City Gateway will be a low lag, fun environment where new users can quickly learn the initial skill sets needed for the best possible experience in Second Life.

We very much hope that London City will play a big part in the retention of new users as they begin their Second Life journeys and to help the further growth of the Second Life community.


Thursday, December 17, 2015

Project Bento: Avatar skeleton improvements



Avatars are about to get even more realistic as Linden Lab announces Project Bento.

The avatar skeleton will now support:
  • 30 bones in the hands 
  • 6 tail bones
  • 30 bones for facial expressions
  • 11 extra limb bones for wings, additional arms, or extra legs.
  • 2 other new bones in the head for animating ears or antennae
  • 13 new attachment points associated with the new bones

Initially you will need the Project Viewer as it is still a work in progress, but hopefully this will be adopted by 3rd party viewers as soon as the new enhancement is proven.

For full information about this new enhancement see the Knowledge Base

We know how much work, value, personalization and emotional investment goes into a Second Life avatar, so we have always been careful when considering avatar changes. While we want to make improvements, we also want to maximize backward compatibility. Get ready for the biggest thing that’s happened to avatars in years.

Ever wish you could incorporate a tail, wings, or second set of arms into your avatar? How about having animations for facial expressions and finger movements? Yes, we know that there are some incredibly creative workarounds that give you some of these, but they can’t leverage skeletal animation, so they have been very complex, often fragile, and very expensive in performance and resources both in your Viewer and the Simulator.

We are introducing extensions to the standard Second Life Avatar Skeleton that give you dozens of new bones to support both rigging and animation, and accompanying new attachment points! This extended skeleton, which is fully backward compatible with existing avatars, rigging and animation, gives creators the power to build more sophisticated avatars than ever before.


Thursday, October 22, 2015

Second Life Premium Offer - They Pay You!



In August we explained how Premium Membership to Second Life could cost as little as 26 pence a month for those of us in the UK who opted to pay for membership on an annual basis.

You can see that story here

This month, Second Life has another offer for premium membership at just US$11.25 for 3 months (£7.31).   Add back the stipends you receive, worth £3.35 a month and the 1000L bonus worth £2.59 and you get £12.64 in Linden Dollars for the £7.31 you pay for Premium!   Now this really is a bargain!

Just some of the benefits of Premium Membership include:

A Linden Home -or- a 512 sq meter parcel for you to build on supporting 117 prims.
Expanded Support, now including Live Chat
Exclusive Activities including Dune Buggy Racing in Racer's Gulch
Free Premium member gifts
Access to Premium member only Sandboxes
Increase from 42 to 60 groups!
Increase from 25 to 50 offline messages!
Other offers and incentives offered constantly.


Don't forget, VAT is no longer applied to European membership.   So now is a great time to jump on board.  Hurry because this offer only lasts until 2nd November!

Head on over to here:  https://secondlife.com/premium/

Wednesday, October 21, 2015

Second Life improvements



Linden Lab has blogged about some new features coming our way:

Media on a Prim utilizing HTML5 and replacing the old Quicktime framework (that many Windows 64-bit users can't use anymore anyway!).

Rendering Complexity, a way to block the rendering of avatars with high render weights that impede the performance of your viewer.

Quick Graphics. Store multiple settings for graphics, accessible at the click of a button. Handy for when you want to enable high detail for photographs and video or lower detail for busy places, or to set a different ambiance for a beach or a city.

Notifications. For the busy resident, the ability to sort incoming notifications into categories.

See the Linden Lab official blog for an in-depth explanation of these new features.