Showing posts with label Linden Lab. Show all posts
Showing posts with label Linden Lab. Show all posts

Monday, October 29, 2018

Login issues



Vintage "outage" page.
As of Monday morning UK time, Login issues to Second Life continue.
Since Sunday, there have been incidents where the entire population has been thrown off-grid for an hour or more at a time.

You can check progress on this issue by clicking the button at the top of the blog to see the Grid Status

Frustrating as it is, these things happen from time to time and rest assured the lab is doing all they can to restore normality.


This graph as at 2am SL time (9am UK) charts the outages.  The gaps indicate when no residents were online.

This issue was subsequently resolved Monday afternoon.

From the lab:

Heya Folks.
I can confirm it was a DDoS attack, and yes, the folks on my team had a rough weekend.

We do our best to fight DDoSes, but this one took quite a bit more effort than normal.

I’m sorry people’s plans got interrupted over the weekend. It was a rough weekend for all of us… including those of us on this side of the grid, too.

Wednesday, May 30, 2018

Grid Maintenance Reminder



A reminder that today sees the first of the Grid Maintenance updates, with more tomorrow.
During this time users may be logged off and unable to logon again until the process is completed.


Wednesday, March 21, 2018

15 New Reasons to Celebrate 15 Years



Some exciting news out of the lab today,  as CEO Ebbe Linden, blogged 15 news items to help us all celebrate 15 years of Second Life.

It is truly gratifying to see such a level of continual reinvestment in the Second Life platform, with new ideas, performance improvements and pricing restructure,  to keep up with the times, and the evolving virtual world.


The full story can be viewed on the Second Life blog here

Ebbe Linden writes:


  1. Lower Mainland costs - Did you hear the news? We’ve reduced Mainland costs by over 10 percent. This change is part of our continued commitment to move toward a healthier economy, with more balance between costs and fees associated with land ownership, Premium subscriptions, commissions and transaction fees. For more information and context on this and other pricing changes, see the section “Updates to Mainland Costs & Other Pricing Changes” below.
  2. Double Mainland tier - We also recently announced that Premium members get DOUBLE the Mainland allotment! That’s twice as much space to build, create and design your own home, business or experience in Second Life at no extra charge!
  3. More Value for Premium Members - In the coming months, we’ll be announcing new features for Premium subscribers — including brand-new advantages that will add more value for Merchants, Creators and Landowners. There’s never been a better time to upgrade to Premium!  
  4. Environment Enhancements (code name: EEP!) - Soon you’ll see a series of new customizations in the environment rendering system (also known as Windlight). Creators will have more control over the sky, water, lighting and atmosphere. You'll be able to adjust the number of real-world hours in the Second Life "day" to match that of a real world location; the cycle can be as short as the 4 hours it is now - or up to 7 real world days long. These changes will give more value, flexibility and marketability to land. Environment settings will also become tradable assets, so that they can be bought and sold in the Marketplace, creating another avenue for residents to profit from their creativity.
  5. More exclusive games and experiences - Last week, we unveiled“Linden Realms: The Wrath of Ruth” — a fiery update to a familiar classic that awards skilled players with unique prizes. There are more exclusive experiences on the way, including something special for our 15th anniversary celebration this summer.
  6. Themed Learning Islands - Getting connected to people who share your interests will be easier than ever with “Themed Learning Islands.” Soon newcomers may start their adventures in one of several themed areas, so their first experience in SL will be among Residents who share similar interests. This new initiative is in addition to our existingCommunity Gateway program which empowers independent communities to develop their own newcomer-friendly experiences.
  7. The return of Last Names - You’ve asked for it (a lot!), so we will provide a way to customize your last name in Second Life! More details will be available later this year.
  8. Gridwide Experiences - Currently, Creators can use the increased scripting capabilities of an Experience only in a region or parcel whose owner has explicitly enabled their Experience. One of the new Premium abilities will be an Experience that is enabled anywhere on the grid unless the landowner has blocked it.
  9. Auctions - We are updating our system for conducting Land Auctions. The new auction system will be integrated with Place Pages, providing much richer possibilities for describing the land for sale. Most importantly,Residents will be able to create an Auction to sell their land.
  10. Linden Homes improvements - We're bringing newer and better Linden Home designs this year.
  11. Marketplace updates - We've got a number of improvements to Marketplace in the works, too! We’re integrating many long-requested features that will help to reduce clutter and improve the functionality of listings as the Marketplace gets a facelift later this year.
  12. Improved performance -  We're working on a number of improvements to performance, from faster rendering in the viewer to reduce client lag, to changes in the simulator designed to allow more objects, scripts, and avatars.
  13. Animesh - Last year, we introduced Animesh in beta available to all Creator participants. This year, with diligent and invaluable input from the community, we plan to roll out this exciting new feature for everyone!
  14. Bakes on Mesh - Extends the Viewer and the Avatar Baking Service to allow wearable textures (such as skins, clothing and tattoos) to be applied directly onto mesh body parts as they are on system avatars. To do this, you'll 'wear' the textures as you would for the system avatar, and then edit the mesh body part to indicate the body part that should be used on each of the mesh faces; the corresponding system body part is then automatically hidden for you. This project also increases the supported resolution of wearable textures by 4 times (from 512 pixels square to 1024 pixels square).
  15. Migration to the Cloud - Finally, a huge effort is underway to move our Second Life infrastructure to the cloud. This update aims to enhance the quality and performance of Second Life for all Residents, but it will be of particular value for those who are far across the world from us. We look forward to exploring new products and more flexible pricing possibilities once this migration is complete.

Wednesday, January 17, 2018

Lab releases native 64-bit viewer



Linden Lab has today released their first viewer to be built as a 64-bit application for Windows and Mac.

The use of 64-bit architecture gives much more memory available to application than ever before and offers a more stable experience with significantly fewer crashes.

The viewer will automatically patch its updates via an additional executable SL_Launcher.exe  ensuring you have the latest version, without the need for fresh installations.  It also downloads the specific best version for your operating system and graphics.  For example, if you are still running a 32-bit OS then the correct version of the viewer will automatically install for you.

To see the full story about this new viewer see the blog by Oz Linden

Thursday, December 21, 2017

Limited time 50% discount for Premium Membership - They pay you!



Linden Lab is currently offering 50% off Second Life Quarterly Premium Membership.


We have worked out what this means in sterling:

This month, Second Life has an offer for premium membership at just US$11.25 for 3 months (£8.41).   Add back the weekly stipends you will receive, (totalling 3600L) which is worth £11.40 and the 1000L bonus worth £3.17 and you get £14.57 in Linden Dollars for the £8.41 you pay for Premium!

Just some of the benefits of Premium Membership include:

A Linden Home -or- a 512 sq meter parcel for you to build on supporting 175 prims.
Expanded Support, now including Live Chat
Exclusive Activities including Dune Buggy Racing in Racer's Gulch
Free Premium member gifts
Access to Premium member only Sandboxes
Increase from 42 to 60 groups!
Increase from 25 to 50 offline messages!
*New* Priority Entry to regions that are full!
Other offers and incentives offered constantly.

Don't forget, VAT is no longer applied to European countries.   So now is a great time to jump on board.

Head to the Second Life web site here:  https://secondlife.com/premium/

Hurry - Offer ends 2nd January!

Thursday, November 30, 2017

Proving that the Grid is flat



In an effort to scientifically prove that the Grid is flat and not round, a team of London City boffins  built an environmentally friendly dung powered rocket to take a team of researchers into the stratosphere and beyond.

These brave pioneers traveled to the outer reaches of space, before realizing that physics is limited to 32 prims.  As they sat marooned at 1500 meters, eying each other up as potential ballast that could be jettisoned, an idea struck them.

Just like Apollo Wosname, perhaps the brave four, could return back to earth in their lunar module, which just happened to be a retro Sofa from prim solutions.

For a fleeting moment on re-entry to the 'Land of Hub', out of the corner of their eyes, they spotted the horizon, and guess what!?  It was flat!

We believe this to be true proof of concept, and the first ever verified research that absolutely and irrevocably proves for all  time that the grid is flat, and not round!

A hero's welcome was waiting for our brave astronauts as they touched down gracefully.





Thursday, November 16, 2017

Philip Rosedale visits London City - The video




Philip Rosedale (formerly Philip Linden), the founder of Linden Lab and Second Life and CEO of High Fidelity, visited London City on Thursday to hang out for a couple of hours with the community and find out a bit more about our visitors.

For the last half hour of his visit, Philip took to voice to talk more about the history of Second Life, the complexities of the platform, possible improvements and his ambitions for High Fidelity.


Philip Rosedale, Creator of Second Life visits London City




Visitors to London City had the pleasure of meeting my friend, Philip Rosedale, the founder of Linden Lab and creator of Second Life on Thursday evening.

Philip talked at length about the creation of Second Life and his ideas on getting it started and then went on to explain his visions for the VR High Fidelity platform he now works on.

He wanted to know how Residents felt the mainland compared to private islands, ideas for improvements of avatars, keeping regions up and running all the time without throttling them.  All in all a very interesting visit.

He was also very interested in the London City community and how this estate retains its users.  He was very complimentary to our team and our master builder.

What's more at the time of this article, Philip is still in the region.




And here is the definitive answer to which preoccupies us.. sort of:

[12:12] Elise Banx: ok i want to know philip... is second life a game?
[12:12] Philip Rosedale: not in my mind Elise.  But I think it's a hard/deep question.  Is RL a game?  Are careers?


Thursday, November 02, 2017

Second Life's new login page




Firestorm
This morning the lab updated the login splash screen for Second Life.   The official viewer automatically displays this smarter new page.

If you would like to see this new page on Firestorm, head to the Debug settings:
[Debug] > Show Debug Settings.
Find the entry for "Login Page" and change the value to: http://viewer-login.agni.lindenlab.com/

Singularity
For Singularity Viewer, in Debug search for: "SplashScreenPage Prefix" and change the value as above.

Restart your viewer and enjoy the natty new Splash Screen!




Saturday, September 23, 2017

Lab: Important Update for International Credit Card Users



Linden Lab has issued an important notice to Credit Card users outside of the USA.

Due to some unexpected changes with our International Billing system, some Residents outside the United States with a Credit Card on file may have difficulty with their current payment method as of September 30, 2017.  

In order to avoid any service disruption, we encourage all Residents outside of the United States to please take a moment to log into your account and re-enter your existing Credit Card information. Doing so now will prevent any disruption in inworld and Marketplace purchases, as well as recurring monthly billing for Premium Accounts, Private Regions and monthly Mainland maintenance.  If you have difficulty with your payment method after September 30, 2017, updating your payment information will resolve the issue.

We apologize for this inconvenience and appreciate your patience as we continue to upgrade our billing systems in order to best service our Residents around the world.  If you have any questions regarding this notice, please visit https://support.secondlife.com to contact our Support teams.



You can see the post here: https://community.secondlife.com/blogs/entry/2251-important-update-for-international-credit-card-users/

Thursday, September 07, 2017

Resolved! Grid problems and a London City roll back



Last night there was a grid outage which kept residents off-line for about 3 hours.

When logins were re-enabled there was an unexpected anomaly in the prim accounting system, where some regions would report less available prims than there should be.  This also meant that where the calculation had been applied incorrectly and a region appeared to run out of prims, certain content was returned to owners in what appeared to be a random fashion.

London City Estate was affected by this problem.  To remedy this issue, we have rolled back all four regions to their state as at 6pm PDT on Wednesday 6th September, which is immediately before the grid outage.

We have conducted a full inspection of the estate and we are satisfied that all is now as it should be.   Please get in touch with with us if you have any concerns.

Tuesday, August 29, 2017

Lab to invest "many millions" of US Dollars into Second Life



Linden Lab, creators of Second Life, today blogged about forthcoming investments for Second Life.

The lab states that they are thrilled to announce a set of investments for enhancements to engineering, support, upgrades and more.. costing many millions of US dollars.

They state that this summer has given them the opportunity to reflect on just how strong the Second Life community is, and that an amazing future lies ahead for Second Life.

Read CEO Ebbe Linden's announcement.  Read the full story here

Monday, July 31, 2017

Sansar Begins....




The Lab has blogged that Sansar is now available for Open Beta.   Head over to www.sansar.com to create your account and download the viewer.

To read the blog from the lab, head here:  https://community.secondlife.com/blogs/entry/2218-open-beta-begins-for-sansar/

Tuesday, June 13, 2017

Keeping your account secure




To keep you safe in Second Life, Linden Lab issued a reminder:

It is important that if you are not using the official viewer, to only use those listed on the Third Party Viewer directory: http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory

The full text can be found here:
https://community.secondlife.com/blogs/entry/2186-account-security-tips-password-edition/


It’s recently come to our attention that there has been an increase in the use of third party tools that gives account credentials and control over a Resident’s account to another Resident. This and similar products can change an account password and/or details, such as email address, which could prevent an owner from accessing an account, or even from being able to recover the account.
 
We want to remind everyone that giving another Resident access to your account or account information, by any means and for any reason, is both dangerous and not permitted by the Terms of Service. An account is intended to be used solely by its creator, and keeping your account details secret and secure helps you keep it that way.
 
We’d like to provide you with some quick tips on how to keep your account secure:
 
Choose a secure password with upper- and lowercase letters, numbers, spaces, and symbols, and avoid common dictionary words or phrases. For instance, “password” is not a good password, but “wh4tAr g@t4P55!” is much better (though you shouldn’t use that last one either, now that all of Second Life just read it, too).
 
Choose a secret security question answer. To keep your information extra secure, choose an answer that you will remember, but that no one else could possibly guess. For example, answering “What is your favorite vacation spot?” with “Potsdam, Pennsylvania” isn’t secure if you have that listed as an interest on your social media accounts. Answering “The Wide Wide World of Sports” might be much more secure!
 
Keep your password and the answer to your security question secret from everyone, regardless of their relationship to you. Only you should know this information; not your significant other, family member, casual acquaintance, person with an honest look in their eye, or anyone else.
 
Keep your password unique and special to Second Life. Reusing the same password across different platforms or websites makes your account vulnerable if one of those sites suffer a data breach.
 
No Linden will ever ask for your password. Likewise, there is never a reason for you to enter your password to unlock an item, receive a discount, or anything else.
 
Use only the official Second Life Viewer, or a Third Party Viewer from the Third Party Viewer Directory. If the viewer does not allow you to log directly into your account for any reason, the viewer is NOT secure.
 
You can read more about keeping your information secure on the wiki at Linden Lab Official: Password Protection
 
If you have any problems accessing your account—especially if you believe that your password or security information may be known to anyone other than you—please contact the support team by opening a support case.
 
Thanks for keeping your account secure!
-Governance Linden

Tuesday, April 04, 2017

Maximum Agents - Region Capacity Raised




On 3rd April, the lab began testing new server code and invited London City Estate, to be a part of this test.

The new code increases the capacity (maximum agents) allowed on each region.

It does this in a very specific way, it allows Premium members to enter, even when the region is already full.  Also, Region owners and Estate managers can always enter a region, no matter how many avatars are in the region.

This is how the new code will increase region capacity:
Full Regions by 10% (100 to 110)
Homesteads by 25% (20 to 25)
Open Spaces by 20% (10 to 12)

The new entry capacity limits are however available only to Premium members.  For Basic accounts the limits remain unchanged.   For example, a full region that supports 110 users, but currently has 105 users on it, will report at full to basic users and prevent them entering, whilst a further 5 Premium accounts will be able to enter.

As many of our visitors will know, there are times, particularly at the weekends, when our regions reach capacity and this new code will add an extra layer of privilege for Premium members.

Linden Lab have just released this blog about Region Capacity


Information about Premium accounts can be found here: https://secondlife.com/premium/

We have reviewed Premium accounts many times on this blog, search "Premium" in the box at the top.   Also check out this story we ran about discounted premium membership and watch for similar offers.



Wednesday, March 08, 2017

Lab releases first Advert tease for Sansar



Linden Lab have released an advert for Sansar, giving potential users their first proper glimpse of this new platform which will run side by side with Second Life


Sunday, January 29, 2017

Verify to keep receiving emails from Second Life



In an attempt to cut down on outbound email traffic to fake or expired email accounts, Linden Lab has set up a verification option in the "change email" setting on your Second Life Dashboard.

Non verified email addresses will shortly stop receiving emails and offline messages from the lab.
To continue to receive email, log on to the Dashboard at SecondLife.Com, go to the Account section on the left hand side and choose: Change Email, then click "verify" at the top right.


You will receive an email from Second Life Team:


And upon clicking it, it will take you to the verification page:


Upon verification,You will continue to receive emails and offline messages to your email account.

Sunday, September 04, 2016

Sudden Frame Rate Drops (KB3176938)




Updated 14th September (notes at bottom)

Finding your frame rate inexplicably goes from whatever is normal to about 2 frames a second?

Well you can relax to an extent, there is nothing wrong with your settings and you are not being griefed.

But you are a Windows 10 Anniversary user, and you have the KB3176938 update and it installed around 1st September. This is the cause of your problems.



This is not simply a Second Life related problem, this issue is common to all OpenGL rendered applications, including D&D Online, Runescape, and Xplane, with emerging reports from the Minecraft community.

The problem occurs when any other application steals focus from your viewer such as a web browser or going to your desktop or minimizing the SL viewer.  The SL viewer then fails to regain foreground priority until your relog.   Sometimes it can take an hour for this problem to show itself, sometimes just a few minutes.

Linden Lab are aware of the issue, and their developers are actively pursuing a resolution for the problem.  However, at the time of writing this, the only workaround they can suggest is to consider uninstalling the hotfix patch from Microsoft.

If you cannot wait for a resolution to this, which now seems likely to be a further fix from Microsoft, and you are feeling brave, here is a guide to removing updates:  http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

There is also a thread to follow on the Microsoft site, specific to this issue.  Although it says it affects Firestorm, the Lab confirms it is all viewers with this update:  severe performance issues on Firestorm viewer

You can also follow the issue on the Firestorm Jira: http://jira.phoenixviewer.com/browse/FIRE-20034

There is now a LL JIRA for this issue.  https://jira.secondlife.com/browse/BUG-37795



extra note:
Please be aware that whilst the workaround of uninstalling KB3176938 does solve the framerate issue, if like me, you have always had Cortana disabled, the removal will of KB3176938 will  trigger it to become activated.

One of the 'features' of the Anniversary update was to remove the "off" switch for Cortana and once activated, it cannot be turned off again without hacking the registry.


14th September

If you removed KB3176938 alas the frame rate problem returns on the update KB3176938 released last night.  The patch is cumulative, meaning that it gives you all the updates to date.  If you are therefore missing KB3176938 because you removed it, it will be included in the patch from last night.

You can follow this direct link to the MS trouble-shooter which allows you to Show or Hide updates from your PC:   http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

You can run the troubleshooter and uninstall the patches as described here: http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

As previously explained, unrolling the updates will enable Cortana if you previously had it disabled, because a 'feature' of the Anniversary Update was to remove your ability to turn it off.

However by following this Registry Edit which I can confirm works as I have done it myself, will turn Cortana off in Windows 10 Anniversary.   Every caution should be taken when editing the registry.  Check and double check you have made any alterations correctly and back up your registry before meddling with it!  https://www.youtube.com/watch?v=iW1heCjMe3w


Thursday, August 25, 2016

Lab explains Tuesday Service Interruption



On Tuesday, Second Life suffered an outage lasting approximately four hours.

At first, this outage appeared to behave differently to previous problems, as users logging in were told to check that their name or password was entered correctly, leading many to think that their password had been changed without their knowledge.

About 15 minutes later we all received assurance that it was a problem the lab was aware of and was actively seeking to resolve.









The troubles were due to the master node of the central database crashing. Attempts to bring logons back were hampered by it being a very busy time of day and the volume of residents logging in caused the system to topple again.

Linden lab have blogged the incident and give a full account of what went wrong HERE

Wednesday, August 03, 2016

Lab blogs about Second Life Improvements and Developments



On Tuesday, Linden Lab blogged about Second Life Developments and about new features being added.

The story highlights the new Bento Avatar Skeleton giving more bones to avatars for even greater realism; The Virtual Outfit Browser which will allow you to store a picture of a saved outfit to jog your memory without having to wear it to see; Replacement for Quicktime, Quick Graphics and much much more..

To see the latest improvements and things coming to Second Life, check the official blog Here