Showing posts with label service interruption. Show all posts
Showing posts with label service interruption. Show all posts

Thursday, September 07, 2017

Resolved! Grid problems and a London City roll back



Last night there was a grid outage which kept residents off-line for about 3 hours.

When logins were re-enabled there was an unexpected anomaly in the prim accounting system, where some regions would report less available prims than there should be.  This also meant that where the calculation had been applied incorrectly and a region appeared to run out of prims, certain content was returned to owners in what appeared to be a random fashion.

London City Estate was affected by this problem.  To remedy this issue, we have rolled back all four regions to their state as at 6pm PDT on Wednesday 6th September, which is immediately before the grid outage.

We have conducted a full inspection of the estate and we are satisfied that all is now as it should be.   Please get in touch with with us if you have any concerns.

Thursday, August 25, 2016

Lab explains Tuesday Service Interruption



On Tuesday, Second Life suffered an outage lasting approximately four hours.

At first, this outage appeared to behave differently to previous problems, as users logging in were told to check that their name or password was entered correctly, leading many to think that their password had been changed without their knowledge.

About 15 minutes later we all received assurance that it was a problem the lab was aware of and was actively seeking to resolve.









The troubles were due to the master node of the central database crashing. Attempts to bring logons back were hampered by it being a very busy time of day and the volume of residents logging in caused the system to topple again.

Linden lab have blogged the incident and give a full account of what went wrong HERE