Join Our Team

Get Involved!


"London City is committed to helping new residents enjoy the best initial experience of Second Life".

The London City Gateway, was the first Community Gateway opened by Linden Lab as part of the new program in 2017.

The focus of our Support Team is helping new residents, making them feel welcome and sharing knowledge that will equip them for the amazing adventure ahead of them.


We strive to make London City the best initial experience for all new users.

Our Support Team will offer friendly interaction and advice with new residents during the all-important initial visits to Second Life.  Friendliness is much more important than any other quality!   Besides, if you don't know how to do something yourself, you can ask other members of the team for assistance via our discord portal.

For this role, you need to be immensely patient, fun, friendly, spontaneous, level-headed and to be able to juggle these skills and competencies to impart vital information.

If you are someone who enjoys helping others and you possess a sense of humour, which allows you to smile at irony and not be wound up by the classroom clown, then this is the role for you!

Help us to make a positive difference.

We recruit from those who visit London City and get involved with its community.  It works best for all concerned, when a familiar face joins the Support Team.

Our team is connected with each other via a private discord, so they can quickly find information and resources from other team members while helping residents.

We encourage our existing Support Team to recognise emerging talent. You might like to reach out to one of our team to register your interest,  or to ask them about what is involved.

London City is an Official Linden Lab: Community Gateway and you should familiarise yourself with this program: see

SUPPORT is a helping role, not an administration role.  You will not receive any special powers and you will not be involved in Governance beyond reporting issues and sending Abuse Reports.  You will be involved in supporting and helping new residents.

What you will be doing is making a huge and positive difference to many new residents who seek a friendly and experienced face during their initial first few days in Second Life.  

PERKS: Although the role of Support is unpaid/voluntary, members of the team are encouraged to choose work at paid events in London City, such as bars and clubs by hosting or DJing, or being part of the London City Players Band (with a guaranteed minimum payment for being part of a 1 hour show).  Those giving a substantial commitment to the Support team will also qualify for subsidised Residential land parcel rentals within the estate.

AGE:  Open to all ages, but you need to feel confident that you have mastered the basics of Second Life and be willing to demonstrate what you have learned to those residents keen to learn.

HOURS: Flexible, with a commitment of not less than two hours, twice a week which can include work in clubs and events in the estate.

PROSPECTS:   Every member of this team begins in Support.  Our region managers, club hosts, club managers, administrators, performers etc, all begin as Support staff.   We do not guarantee that by joining Support,  you will automatically go on to other duties, but the Support role is the central talent reservoir that leads to other projects and jobs within the estate. It also raises your profile with those same residents you have been helping and gets them involved with events.

ROLE:  The role of 'Support' is to be a trusted source of information and to help new residents learn fundamental skills. You must be friendly, approachable, stable and fun!

We do not spoon-feed new residents by passing inventory or landmarks.  We teach users how to use the 'Search' feature, as this is key to getting around in-world.

We ask that altercations be addressed in IM where possible.  This can give the impression to the bar-flies that nothing is being done, because they are not witnessing any public chat, but that is why you are Support and they are not.  We try not to do the laundry in public.

However, unless you are dealing with a personal issue, we like Support Agents to help in Local Chat instead of IM whenever practically possible.  This serves two purposes.  Firstly it helps other new users who are very likely to be experiencing the same problem or issues, and secondly it gives others an opportunity to witness the quality and accuracy of the assistance being given.

ENCOURAGE: Exploration of London City (a safe haven) and then Second Life in general, after learning how to add friends, dress, dance, voice chat, mute/block, file an Abuse Report etc.  

London City has many sights to see, areas to explore and stores to shop in.   Please show new residents how to shop and unpack items, before introducing them to market place.  It is important that they learn how to use the search function in-world.  Whilst Market Place is a great resource, it is also a solo experience, which is why we believe that shopping in-world is a vital stepping stone in the overall shopping experience.

You will need to know the estate yourself, in order to recommend activities here.  So please set aside some time yourself and explore!

RETENTION:  If you are showing a new resident how to use search, please ensure they have first created a landmark for London City, so they can return.  Please make them aware of themed events, club times and concerts, so they know when to expect interaction with other users in a party environment.  The London City blog is the best place to find such information, but don't try to keep them in the bounds of London City, once they are proficient, please encourage them to explore the grid.

As Support you will be friendly and approachable at all times.  If you are not feeling friendly or you have had a stressful day, please do not Support for that day.

You are usually one of the first people a new resident will meet.  For the sake of Second Life, it is essential that you make a good impression.

Problem Encounters..

When you encounter INTENTIONAL flagrant or disruptive abuse, you will file an Abuse Report and use the internal discord to let your team members know what has transpired.  Griefing should never  be ignored.  We have a duty of care to our Residents, but always ask yourself if it was done with malicious intent or by accident.  People make mistakes and new residents also attach items given to them.  If someone attaches something unpleasant, our duty of care extends to showing them how to remove it whilst limiting the amount of disruption it causes for other residents.

A scenario would be where you teach other residents how to turn off particles so they don't suffer performance issues when trouble comes knocking.


The role of Support really is very rewarding and you get to meet so many people.  Many of whom will return later and thank you for the help you gave them.  Everyone remembers a good teacher!  What is more, is you get to be part of one of the greatest teams you will ever encounter.   

Your new adventure starts here...

Help make a difference..

8< --------------------  APPLICATION  8< -------------------------
Please clip out this section and return it to Torric Rodas as a note card in-world.  

Name it: Support Application - <YourLegacyName>

Do not leave any questions blank. Mark as Not Applicable, if this is the case.

(1)  SL Account Name:
(please ensure this is your user name not your display name)

(2)  SL Age in days:

(3)  Country of Residence:

(4) Local time zone  (Europe, USA Eastern etc):

(5) In your own words please indicate how experienced you are with the following viewers:
You may wish to use phrases such as None/Limited/Some/Reasonable/Lots/My default/Wizard/Guru

Official Second Life Viewer:

Genesis Viewer:

Firestorm Viewer:

(5) Your regional time zone. (e.g. Europe, USA Eastern etc):

(6) For how long have you been visiting London City?  And bearing in mind we recruit "familiar faces", how well would you consider yourself to be known by visitors and staff? :      

(7)  This is your chance to say why you are suited for this role and why do you want to be London City  Support staff:

(8) Disclosure:  If you work at clubs, info hubs, other regions etc, this does not preclude you from volunteering at London City.  Please tell us about the other places or potential conflicts of interest that we should know about?

(9) Are you willing to install Discord AND keep up to date with staff channels?

(10) Have you read and understood the London City Covenant, Terms of Service, Community Standards and do you know how to file an Abuse report?


Initially, I will commit to a 30 days trial period, where either party can review suitability.
I understand that this is a HELP role, not a policing/governance role.   I am aware that this voluntary role can be quite intensive, and although it is not paid, I will treat the role with respect and do my best to help new residents in accordance with the policies in place in London City.   

Do you agree?  _____



8< ------------------------------------------- 8< -------------------------------------------

Thank you!


Anonymous said...

It's hard to report abuse of power when you guys won't even keep up with your website. Torric Rodas targets players without reason and Linden Labs has let it gone on long enough!

Anonymous said...

Openly selling Vaginas and Penisses in Public in a Mature sim, go report Stylus Nightfire for the inapropiate content and remove his stuff, this is clearly not mature rated content he openly displays in a Mature sim, unbelievable that this is a "official" hub

Torric Rodas said...

The only difference between Mature and Adult regions, is that Adult regions permit acts of sex between people. You need to read Terms of Service, because nudity and body parts etc is not prohibited.