Get Involved!
THANK YOU FOR YOUR INTEREST BUT AT THE
MOMENT WE ARE NOT ACCEPTING APPLICATIONS.
"London
City
The London City Gateway, was the first Community Gateway opened by Linden Lab as part of the new program in 2017.
The London City Gateway, was the first Community Gateway opened by Linden Lab as part of the new program in 2017.
The focus of our Support Team is helping new residents, making them feel welcome and sharing knowledge that will equip them for the amazing adventure ahead of them.
A FUN and INFORMATIVE ATMOSPHERE
We strive to make London City
Our Support Team will offer friendly interaction and advice with new residents during the all-important initial visits to Second Life. Friendliness is much more important than any other quality! Besides, if you don't know how to do something yourself, you can ask other members of the team for assistance via our discord portal.
For this role, you need to be immensely patient, fun, friendly, spontaneous, level-headed and to be able to juggle these skills and competencies to impart vital information.
If you are someone who enjoys helping others and you possess a sense of humour, which allows you to smile at irony and not be wound up by the classroom clown, then this is the role for you!
Help us to make a positive difference.
We recruit from those who visit London City
Our team is connected with each other via a private discord, so they
can quickly find information and resources from other team members while helping residents.
We encourage our existing Support Team to recognise emerging
talent. You might like to reach out to one of our team to register your
interest, or to ask them about what is
involved.
SUPPORT is a helping role, not an administration role. You will not receive any special
powers and you will not be involved in Governance beyond reporting issues and sending Abuse Reports. You will be involved in supporting and helping new residents.
What you will be doing is making a huge and positive difference to many new residents who seek a friendly and experienced face during their initial first few days in Second Life.
PERKS: Although the role of Support is unpaid/voluntary, members of the team are encouraged to choose work at paid events in London City
AGE: Open to all ages, but you need to feel confident that you have mastered the basics of Second Life and be willing to demonstrate what you have learned to those residents keen to learn.
HOURS: Flexible, with a commitment of not less than two
hours, twice a week which can include work in clubs and events in the estate.
PROSPECTS: Every
member of this team begins in Support.
Our region managers, club hosts, club managers, administrators,
performers etc, all begin as Support staff.
We do not guarantee that by joining Support, you will automatically go on to other duties,
but the Support role is the central talent reservoir that leads to other
projects and jobs within the estate. It also raises your profile with those same residents you have been helping and gets them involved with events.
ROLE: The role of
'Support' is to be a trusted source of information and to help new residents
learn fundamental skills. You must be friendly, approachable, stable and fun!
We do not spoon-feed new residents by passing inventory or landmarks. We teach users how to use the 'Search' feature, as this is key to getting around in-world.
We ask that altercations be addressed in IM where
possible. This can give the impression
to the bar-flies that nothing is being done, because they are not witnessing
any public chat, but that is why you are Support and they are not. We try not to do the laundry in public.
However, unless you are dealing with a personal issue, we like Support Agents to help in Local Chat instead of IM whenever
practically possible. This serves two
purposes. Firstly it helps other new
users who are very likely to be experiencing the same problem or issues, and
secondly it gives others an opportunity to witness the quality and accuracy of the assistance being given.
ENCOURAGE: Exploration of London City (a safe haven) and then Second Life in general, after learning how to add friends, dress, dance, voice chat, mute/block, file an Abuse Report etc
London City has many sights to see, areas to explore
and stores to shop in. Please show new residents how to shop and unpack items, before introducing them to market place.
It is important that they learn how to use the search function
in-world. Whilst Market Place is a great
resource, it is also a solo experience, which is why we believe that shopping in-world is a vital stepping stone in the overall shopping experience.
You will need to know the estate yourself,
in order to recommend activities here.
So please set aside some time yourself and explore!
RETENTION: If you are
showing a new resident how to use search, please ensure they have first created
a landmark for London
City London City
As Support you will be friendly and approachable at all
times. If you are not feeling friendly
or you have had a stressful day, please do not Support for that day.
You are usually one of the first people a new resident will
meet. For the sake of Second Life, it is essential that you make a
good impression.
Problem Encounters..
When you encounter INTENTIONAL flagrant or disruptive abuse, you will
file an Abuse Report and use the internal discord to let your team members know
what has transpired. Griefing should never be ignored. We have a
duty of care to our Residents, but always ask yourself if it was done with malicious intent or by accident. People make mistakes and new residents also attach items given to them. If someone attaches something unpleasant, our duty of care extends to showing them how to remove it whilst limiting the amount of disruption it causes for other residents.
A scenario would be where you teach other residents how to turn off particles so they don't suffer performance issues when trouble comes knocking.
THAT'S IT!
The role of Support really is very rewarding and you get to
meet so many people. Many of whom will return later and thank you for the help you gave them. Everyone remembers a good teacher! What is more, is you get to be part of one of
the greatest teams you will ever encounter.
Your new adventure starts here...
Help make a difference..
8< --------------------
APPLICATION 8< -------------------------
Please clip out this section and return it to Torric
Rodas as a note card in-world.
Name it: Support Application - <YourLegacyName>
Do not leave any questions blank. Mark as Not Applicable, if
this is the case.
(1) SL Account Name:
(please ensure this is your user name not your display name)
(2) SL Age in days:
(3) Country of
Residence:
(4) Local time zone (Europe, USA Eastern etc):
(5) In your own words please indicate how experienced you are with the following viewers:
You may wish to use phrases such as None/Limited/Some/Reasonable/Lots/My default/Wizard/Guru
Official Second Life Viewer:
Genesis Viewer:
Firestorm Viewer:
(5) Your regional time zone. (e.g. Europe, USA Eastern etc):
(6) For how long have you been visiting London City
(7) This is your
chance to say why you are suited for this role and why do you want to be London
City Support staff:
(8) Disclosure: If
you work at clubs, info hubs, other regions etc, this does not preclude you
from volunteering at London
City
(9) Are you willing to install Discord AND
keep up to date with staff channels?
(10) Have you read and understood the London City Covenant,
Terms of Service, Community Standards and do you know how to file an Abuse report?
Statement
Initially, I will commit to a 30 days trial period,
where either party can review suitability.
I understand that this is a HELP role, not a policing/governance role. I am aware that this voluntary role can be quite intensive,
and although it is not paid, I will treat the role with respect and do my best
to help new residents in accordance with the policies in place in London City
Do you agree? _____
Signed:
Date:
8< ------------------------------------------- 8<
-------------------------------------------
Thank you!
3 comments:
It's hard to report abuse of power when you guys won't even keep up with your website. Torric Rodas targets players without reason and Linden Labs has let it gone on long enough!
Openly selling Vaginas and Penisses in Public in a Mature sim, go report Stylus Nightfire for the inapropiate content and remove his stuff, this is clearly not mature rated content he openly displays in a Mature sim, unbelievable that this is a "official" hub
The only difference between Mature and Adult regions, is that Adult regions permit acts of sex between people. You need to read Terms of Service, because nudity and body parts etc is not prohibited.
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