"London
City is committed to
helping new residents enjoy the best initial experience of Second Life".
The main focus for Support is the Tutorial area in the London City Gateway region, welcoming and helping new residents to use the tutorial. Also, offering some additional help inLondon City main region.
London
City is an Official
Linden Lab: Community Gateway and you should familiarize yourself with this
program: see
https://community.secondlife.com/blogs/entry/2179-open-the-gate-the-community-gateway-program-that-is/
The main focus for Support is the Tutorial area in the London City Gateway region, welcoming and helping new residents to use the tutorial. Also, offering some additional help in
We recruit from those who visit London City
and get involved with its community. It
works best for all concerned, when a familiar face joins the Support Team.
Our team is connected with each other via a chat-app, so they
can quickly find out information and resources, from other team members when
helping residents.
We encourage our existing Support Team to recognise emerging
talent. You might like to reach out to one of our team to register your
interest, or to ask them about what is
involved.
Note: We do not recruit active members of Bloodlines and other Vampire Role-play games.
SUPPORT is first and foremost a HELPING ROLE. This is not an
Admin role. You will not get any special
powers and you will not be involved in Governance beyond reporting issues to
our Admin officers and filing Abuse Reports.
Although the role of Support is unpaid/voluntary, members of the team may choose to host at paid events in London City ,
such as bars and clubs by hosting or DJing, or being part of the London City
Players Band (guaranteed minimum of 300L per 1 hour show). Those putting in 8 hours or more a week qualify
for a 50% discount on Residential land parcels in the estate.
AGE: You need to be at
least 2 months old.
HOURS: Flexible, with a commitment of not less than two
hours, three times per week.
PROSPECTS: Every
member of this team begins in Support.
Our region managers, club hosts, club managers, administrators,
performers etc, all begin as Support staff.
We do not guarantee that by joining Support, you will automatically go on to other duties,
but the Support role is the central talent reservoir that leads to other
projects and jobs within the estate.
ROLE: The role of
'Support' is to be a trusted source of information and to help new residents
learn fundamental skills. You must be friendly, approachable and
stable.
We do not spoon-feed new residents. We do not pass inventory or landmarks. We teach users how to use 'Search', whilst
remaining mindful that the merchants of London City
pay for these regions so where possible, we will usually encourage local
shopping if an item is readily available
within the estate.
We ask that altercations be addressed in IM where
possible. This can give the impression
to the bar-flies that nothing is being done, because they are not witnessing
any public chat, but that is why you are Support and they are not. We try not to do the laundry in public.
However, unless you are dealing with a personal issue, we
expect our Support agents to help in Local Chat instead of IM whenever
practically possible. This serves two
purposes. Firstly it helps other new
users who are very likely to be experiencing the same problem or issues, and
secondly it gives others an opportunity to witness the quality and accuracy of the assistance being given.
ENCOURAGE: Exploration of London City . We have many sights to see, areas to explore
and stores to shop in. Never send new
residents straight to the market place.
It is important that they learn how to use the search function
in-world. Whilst Market Place is a great
resource, it is also the primary reason for the lack of shopping regions in Second Life at the
moment. A good team member will know
the products on sale and be able to recommend stores to people. You will need to know the estate yourself,
in order to recommend activities here.
So please set aside some time yourself and explore!
RETENTION: If you are
showing a new resident how to use search, please ensure they have first created
a landmark for London
City , so they can
return. Please make them aware of themed
events, club times and concerts, so they know when to expect interaction with
other users in a party environment. The London City
blog is the best place to find such information.
FUN and INFORMATIVE ATMOSPHERE
We strive to make London
City , the best initial
experience for all new users.
We hope our Support Team will offer friendly interaction
during this all important first visit to Second Life. Friendliness is much more important than any
other quality! Besides, if you don't
know how to do something yourself, you can ask other members of our team for
assistance via our private help portal.
For this role, you need to be immensely patient, fun,
friendly, spontaneous, level-headed and to be able to juggle these skills and
competencies to impart vital information.
If you are someone who enjoys helping others and you possess
a sense of humour, which allows you to smile at irony and not be wound up by
the classroom clown, then this is the role for you!
As Support you will be friendly and approachable at all
times. If you are not feeling friendly
or you have had a stressful day, please do not Support for that day.
You are usually one of the first people a new resident will
meet. It is essential that you make a
good impression.
Although you will advise others about Terms of Service
(TOS), Community Standards (CS) and the London City covenant, you are not here
as an enforcement officer. For
Governance problems, you will contact a member of our Admin team.
When you encounter flagrant or disruptive abuse, you will
file an Abuse Report and use the chat application to let your team members know
what has transpired. An Admin will
handle any ban that needs to be issued. GRIEFING
should never just be ignored. We have a
duty of care to our Residents.
THAT'S IT!
The role of Support really is very rewarding and you get to
meet so many people. Many of whom will return later and thank you for the help you gave them. Everyone remembers a good teacher! What is more, is you get to be part of one of
the greatest teams you will ever encounter.
Your new adventure starts here...
Please help us to make a difference..
8< ------
APPLICATION 8< ------
Please clip out this section out and return it to Torric
Rodas as a note card in-world. Please
name it: Support Application and add
your name
Do not leave any questions blank. Mark as Not Applicable, if
this is the case.
(1) SL Account Name:
(please ensure this is your user name not your display name)
(2) SL Age in days:
(3) Country of
Residence:
(4) Languages you
speak:
(5) Are you able to help
for a minimum of 2 hours, three times a week?
(6) We're flexible,
but its handy to know... Days of week you are most likely to be available:
(7) Flexible, but
handy to know.. Approximate time of day you are usually able to help (please
use SLT):
(8) For how long have you been visiting London City ? And bearing in mind we recruit "familiar
faces", would you consider yourself to be known by our visitors and staff?
:
(9) This is your
chance to say why you are suited for this role and why do you want to be London
City Support staff:
(10) Disclosure: If
you work at clubs, info hubs, other regions etc, this does not preclude you
from volunteering at London
City . Please tell us about the other places or
potential conflicts of interest that we should know about?
(11) Are you willing to install Discord on your computer AND
keep up to date with staff channels?
(12) Have you read and understood the London City Covenant,
Terms of Service, Community Standards and how to file an Abuse report?
(13) If you have a preference to initially work with a
specific experienced team member, please say who that person is:
(14) Initially, I will commit to a 30 days trial period,
where either party can review my suitability.
(15) I understand that this is a HELP role, not a policing/governance role:
(15) I understand that this is a HELP role, not a policing/governance role:
I am aware that this voluntary role can be quite intensive,
and although it is not paid, I will treat the role with respect and do my best
to help new residents in accordance with the policies in place in London City . Do you agree? _____
Please sign this with your account (legacy) name and date it
here:
8< ------------------------------------------- 8<
-------------------------------------------
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